Aged Care Services (Support at Home)
Support at Home has 8 classifications for ongoing services and these are linked to different levels of care. The more care you need, the higher your classification will be. Each classification has a quarterly budget.
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Along with the 8 ongoing classifications, there are 3 short-term classifications:
• the Restorative Care Pathway can help you maintain and improve your independence
through primarily allied health services.
• the End-of-Life Pathway can provide dedicated funding to access services to support
older people to remain at home in their last 3 months of life.
• the Assistive Technology and Home Modifications (AT-HM) scheme for separate
funding for products, equipment and home modifications.
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SUPPORT AT HOME PROGRAM OVERVIEW
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FACTSHEET: SUPPORT AT HOME PROGRAM – CLASSIFICATIONS AND BUDGETS
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SUPPORT AT HOME PROGRAM – SERVICES
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SUPPORT AT HOME BOOKLET FOR OLDER PEOPLE, FAMILIES AND CARERS
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CHECKLIST: WHAT YOU NEED TO DO TO PREPARE TO MOVE TO SUPPORT AT HOME
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OUR SERVICES
Care management for ongoing services – included activities​
Care Planning
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Identify needs, goals, preferences, and supports.
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Assist in understanding approved services and budgets.
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Develop and review care plans, service agreements, and risk assessments.
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Support with advance care planning if required.
Service Planning & Management
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Coordinate and manage delivery of aged care services.
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Communicate with participants, carers, supporters, and care staff.
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Incorporate cultural needs and preferences.
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Manage budgets, order consumables, and support transitions between care settings.
Monitoring, Review & Evaluation
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Ongoing care discussions and case conferencing.
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Regular review of care notes and needs.
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Monitor risks to health, safety, and wellbeing.
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Evaluate goals, service quality, and outcomes.
Support & Education
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Support informed decision-making and respect participant rights.
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Organise interpreters or translated materials.
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Promote wellness and reablement approaches.
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Provide independent advice, health education, and system navigation.
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Support participants to provide feedback or make complaints (but not investigate or resolve them).
Care management involves initial and ongoing
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Understanding of rights and obligations and the establishment and review of
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service agreements
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Care planning
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Service planning and management
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Development, review and evaluation of a participant’s care plan and
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quarterly budget
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Monitoring of services provided
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Provision of information and education about the participant’s care
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and services
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Support to connect to health and other services when needed
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Assistance to request a Support Plan Review, if needed.
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Care planning
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Visit myagedcare.gov.au for more information
on how to apply, or contact us for any form of assistance.
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​View a list of our prices through our PRICING SCHEDULE
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